FAQ

1. What types of 3D printers do you offer?
- We offer a range of 3D printers suitable for hobbyists, designers, engineers, and educational STEM programs. Our selection includes FDM, SLA, and SLS printers.

2. What materials can I use with your 3D printers?
- Our printers are compatible with various materials, including PLA, ABS, PETG, nylon, and more. We also provide a selection of 3D printing filaments to suit different project needs.

3. How do I choose the right 3D printer for my needs?
- Consider factors such as your budget, the type of projects you plan to work on, and the materials you intend to use. Our team is here to help you select the best printer for your specific requirements.

4. Do you offer technical support for your products?
- Yes. Email us first at [email protected] with your order number and a photo or short video of the issue. We'll help troubleshoot, and if it needs the manufacturer's support team or a warranty repair, we'll coordinate with them for you.

5. What is your return policy?
- Most products ship directly from the brand, so change-of-mind returns follow that brand's return terms. For example, Flashforge printers can be returned within 30 days, Creality within 14 days, and West3D filament and supplies within 30 days. Items must be unused, complete, and in original packaging. Opened filament and resin can't be returned unless defective. Always email us first to get a Return Authorization. Full details are in our Refund Policy. Custom 3D printing orders are different — because each part is manufactured to your file after you order, they can't be returned for change of mind. They're covered instead by our Print Quality Guarantee, which is stronger than a return window for anything that is actually our fault.

6. Do refunds go back to my card or to store credit?
- Refunds always go back to your original payment method (card, PayPal, Apple Pay, Google Pay, or Shop Pay), not store credit. Approved refunds are issued within 5 to 7 business days after we receive and inspect the return.

7. Do you charge a restocking fee?
- Never on items that arrive damaged, defective, or incorrect; in those cases we also cover return shipping. For change-of-mind returns, it depends on the brand: for example, Flashforge printers carry a 15% restocking fee, while West3D deducts only the return shipping cost. Tell us which product you're considering and we'll confirm the exact terms before you buy.

8. Can I return an item I bought on sale or with a discount code?
- Yes. Sale and discounted items follow the same return terms as regular-priced items.

9. What warranty do products come with?
- New products are covered by the manufacturer's warranty, and each product page lists the details. For example, Flashforge printers have a 1-year limited warranty (3 months on extruder parts), Creality products have a 1-year limited warranty, and LaserPecker covers main components for 12 months and standard accessories for 3 months. For any warranty issue, email us first and we'll handle it with the manufacturer.

10. What if my order arrives damaged?
- Note any visible box damage with the carrier when you sign, then email photos to [email protected] within 7 days of delivery. We'll send a replacement, replacement part, or full refund at no cost to you.

11. How can I track my order?
- Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the delivery status with the shipping provider.

12. How long does shipping take?
- Free shipping applies to most items in the lower 48 states. Most orders arrive in 5 to 8 business days after shipping. Large printers, freight items, and products shipped internationally from the manufacturer take longer, and the product page will say so. See our Shipping Policy.

13. Do you offer educational discounts?
- Yes, we offer special discounts for educational institutions and STEM programs, and we accept school purchase orders. Email [email protected] for a quote.

14. Can I purchase spare parts and accessories?
- Absolutely! We provide a wide range of spare parts and accessories to keep your 3D printer in top condition.

15. What payment methods do you accept?
- We accept major credit cards, PayPal, and other secure payment options to make your purchase convenient and safe.

16. How do I maintain my 3D printer?
- Regular maintenance includes cleaning the print bed, checking the nozzle, and ensuring the printer is free of dust and debris. Refer to your product manual for detailed instructions.

17. Are there customs or duties charges on items shipped from outside of the US?

Certain products are shipped directly from our international manufacturing partners. As a result, import duties, taxes, and brokerage fees are not included in the purchase price and may be assessed by U.S. Customs or the carrier at delivery.

These charges are outside of our control and are determined by customs authorities based on shipment value and classification.

International orders may require extended delivery times of up to 6 weeks.

Customers are encouraged to email [email protected] before placing an order to confirm timelines and import considerations.

18. What happens if my custom 3D print isn't right?
- Tell us within 7 days of delivery and send a photo. If the fault is ours or our partner's, we reprint it free and cover the shipping both ways — and if the reprint doesn't fix it, you get a full refund including what you paid for shipping. Full details, including what counts as a defect and what is normal for the process, are on our Print Quality Guarantee page.

19. When do I pay for a custom print, and when do I receive it?
- Payment is taken in full at checkout, before printing begins. Custom parts are made to your file and can't be resold, which is why every print service works this way. Your parts ship as soon as they're finished and inspected, and you'll get a tracking number by email.

20. Who actually prints my part?
- A vetted partner from our Print Partner Network, matched to your job on capability first and location second. Partners are reviewed by customers after every order, and those ratings decide who gets the next job.

For any specific questions you can reach us at [email protected]