Refund policy
Last updated: September 29, 2026
3DPrintiverse.com is operated by Beyond Aspect LLC ("we," "us," "our"). Most products on our store ship directly from the brand or its authorized U.S. distributor. Because of that, change-of-mind returns follow the return terms of the brand that ships your item, and product warranties are provided by the manufacturer. We handle every request for you, so you always start with us.
The short version
- Refunds go back to your original payment method (card, PayPal, Apple Pay, Google Pay, Shop Pay). We do not issue store credit in place of a refund.
- Damaged, defective, or wrong item? No restocking fee, and we cover return shipping.
- Changed your mind? The return window and any restocking fee depend on the brand (see the table below). Items must be unused, complete, and in original packaging.
- Sale and discounted items can be returned on the same terms as regular-priced items.
- Always contact us first. A Return Authorization (RA) is required. Items shipped back without one, or sent straight to the manufacturer, may be refused.
How to start a return
- Email [email protected] with your order number, the item(s), and the reason. For damaged or defective items, include photos or a short video.
- We confirm eligibility with the brand and send your RA and return instructions.
- Ship the item back with the RA and share the tracking number with us. Please use a trackable service; we can't be responsible for returns lost in transit.
- Once the return is received and inspected, we notify you and issue the refund.
Damaged, defective, or incorrect items
Please inspect your delivery when it arrives. If the box is visibly damaged, note it with the carrier when signing, and email us photos within 7 days of delivery. If an item arrives damaged, is defective out of the box, or isn't what you ordered, we'll arrange a replacement, replacement part, or full refund. There is no restocking fee and we cover the return shipping.
Please do not disassemble, modify, or attempt repairs before contacting us. Unauthorized modification can void the manufacturer's warranty.
Change-of-mind returns by brand
Windows are counted from the delivery date. Items must be unused, complete with all accessories, and in original packaging. For change-of-mind returns, return shipping is paid by the customer.
| Brand | Return window | Restocking fee / deductions | Not returnable |
|---|---|---|---|
| Flashforge 3D printers | 30 days | 15% restocking fee; customer pays return shipping | Used or modified printers |
| Creality | 14 days | Customer pays return shipping; the original outbound shipping cost may also be deducted | Items with worn, altered, or missing labels, serial numbers, or packaging; digital products |
| West3D (filament and supplies) | 30 days | Return shipping cost deducted from the refund | Opened filament, special or custom orders, opened DIY kits (unopened DIY kits accepted less a 3.5% processing fee) |
| All other brands | Per the brand's return policy | Per the brand's return policy | Per the brand's return policy |
Not sure what applies to a product? Email us before you order and we'll confirm the exact return window, any fee, and the warranty in writing.
Items that can't be returned
- Opened or used filament, resin, and other consumable materials (unless defective)
- Gift cards
- Books and printed materials
- Downloadable software and digital products
- Custom 3D printing orders, which are covered instead by our Print Quality Guarantee
- Special-order and made-to-order equipment, and items shipped internationally from the manufacturer (for example, WASP and Felfil equipment), except when defective
Order cancellations
You can cancel an order that hasn't shipped by emailing us. Cancelled orders are refunded minus a 5% processing fee, which covers non-refundable payment processing costs. There is no fee if the item is out of stock or if we can't ship within the estimated time we gave you. Orders that have already shipped are handled as returns under this policy. Refusing delivery is treated as a change-of-mind return.
Warranty
New products are covered by the manufacturer's warranty. Warranty details for each product are shown on its product page. Examples:
- Flashforge: 1-year limited warranty on 3D printers; 3 months on extruder parts.
- Creality: 1-year limited manufacturer warranty.
- LaserPecker: 12 months on main components; 3 months on standard accessories; consumables (materials, filters) not covered.
For any warranty issue, email us first at [email protected] with your order number and photos or video. We'll work with the manufacturer on your behalf to arrange troubleshooting, replacement parts, or repair. Warranties generally don't cover damage from accidents, misuse, unauthorized modification or disassembly, third-party parts, or normal wear. Final warranty decisions are made by the manufacturer under its warranty terms.
Refund timing
Approved refunds are issued to your original payment method within 5 to 7 business days after we receive and inspect the return. Your bank may take a few additional days to post it. If you haven't seen your refund after that, check with your bank or card issuer, then contact us and we'll help.
Price Guarantee orders
If you received a price adjustment under our Price Guarantee, any refund is based on the adjusted price you paid.
Contact
Questions about returns, refunds, or warranty: [email protected]
